Product Returns & Refunds
RETURNS, REPLACEMENTS & GUARANTEES POLICY
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. Postage costs will not be refunded. Goods must be returned intact and with security labels still in place.
FAULTY OR DAMAGED GOODS
In the unlikely event that we supply goods that are faulty, please return them to us unused and in their original packaging within 7 days and we will exchange them or refund your payment. We will refund postage charges incurred.
Products not purchased from us
Please return any products not purchased direct from us to the place of purchase.
Products purchased from us
- Please call 0151 355 3000 or email firstname.lastname@example.org for a Return Goods Code
- Package the relevant items securely
- Include your original Receipt and Returns Goods Code
- Mail all items to the following address* The Aftercare Company, Unit 2 & 3, Craft Workshops, South Pier Road, Ellesmere Port, CH65 4FW
*For your protection we recommend that you use a recorded-delivery service.
Refunds, replacements or exchanges are usually processed within seven working days of receipt of the returned item(s) by The Aftercare Company. Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances The Aftercare Company shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
REFUSED & UNDELIVERABLE PACKAGES
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs The Aftercare Company has incurred in sending the products out to you.
IMPORT DUTIES AND TAXES
If your delivery address is outside the European Union, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges must be borne by you. You should note that customs policies vary widely from country to country. The Aftercare Company advises each customer to contact their local customs office for further information.
CONTACTING CUSTOMER SUPPORT
If we have not answered your question please get in touch with our customer support by email email@example.com or call 0151 355 3000 (or if you are outside the UK + 44 151 355 3000